如今可是個(gè)商業(yè)發(fā)達(dá)的時(shí)代，但凡與國(guó)外公司有業(yè)務(wù)聯(lián)系，就會(huì)有國(guó)際電話打到辦公室里。那么，怎樣得體優(yōu)雅的轉(zhuǎn)接電話、幫助樹(shù)立公司的良好形象呢？給大家來(lái)幾段對(duì)話實(shí)例，多加模仿和練習(xí)，功夫自然就有了。

O=Operator, C=Chinese

O: Is this the Silver Star Trading Company?

C: Yes, it is.

O: This is the overseas telephone operator in the United States. We have a call for Mr. John Wang in the International Finance Department from a Mr. Robert of ABC Company in New York.

C: From whom?

O: From a Mr. Robert of ABC Company in New York.

C: Thank you. Just hold the line, please.

Several seconds later...

C: Hello. I'm sorry but Mr. Wang is in a conference right now.

O: Oh, is that right? When will he be free?

C: Well, he'll be free around four o'clock.

O: I see. Just a minute, please.

Several seconds later...

O: Hello. How about Mr. Peter Chen, then?

C: Yes, he's here. One moment, please.

Several seconds later...

Peter Chen: Hello. This is Peter Chen speaking.

O: Oh, Mr. Chen? Will you hold the line, please?

Several seconds later...

O: Thank you for waiting. Mr. Robert is on the line. Go ahead, please.

Peter Chen: Thank you.